lambe Privacy Policy

This page describes what we collect when you use lambe and how we keep that data protected. We at lambe collect personal information to verify your identity, process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and comply with anti-money-laundering regulations. Your data is encrypted, stored securely, and never shared with third parties except as legally required.

Our lambe platform processes sportsbook bets (Liga 1, Piala AFF, Champions League, MotoGP, badminton), live-dealer transactions (blackjack, roulette, baccarat, Dragon Tiger), slot play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports wagers (Mobile Legends, Free Fire, PUBG Mobile). All activity on lambe is logged for fraud detection and account security. We retain your data according to financial regulations and your account status.

This policy explains what we collect, how we use it, your rights, and how to contact us if you have privacy concerns.

Data we collect on lambe

When you create an account on lambe, we collect your email address, phone number, and a password. We use your email to send account notifications and support responses. Your phone number is used for two-factor authentication and account recovery. We do not share these contact details with third parties.

Before your first deposit on lambe, we conduct Know Your Customer (KYC) verification. We collect your full legal name, national ID number, date of birth, and a photograph of your ID card. We cross-reference your ID against government records to verify your identity and age eligibility. This data is encrypted and stored in a secure database with restricted access.

We at lambe also collect transaction data: every deposit, withdrawal, bet, and payout is logged with timestamps, amounts, and payment method. We collect your IP address, device type, and browser information for security and fraud detection. If you contact our support team, we retain your support tickets and any personal information you provide in those conversations.

How we use your data on lambe

We at lambe use your personal data for the following purposes: (1) account creation and verification, (2) processing deposits and withdrawals, (3) KYC and anti-money-laundering compliance, (4) fraud detection and account security, (5) customer support, and (6) legal and regulatory obligations. We do not use your data for marketing or third-party advertising without your explicit consent.

Your transaction history on lambe is used to calculate your account tier (which determines betting limits and withdrawal speeds), detect unusual betting patterns that may indicate fraud, and generate your account statements. We analyze aggregate, anonymized betting data to improve our platform — for example, we may study which sportsbook markets (Liga 1, Piala AFF, Champions League) are most popular, or which live-dealer games (blackjack, roulette, baccarat) have the highest player retention. This analysis never identifies individual players.

We at lambe may contact you via email or SMS to notify you of account activity, security alerts, or support responses. We will not contact you for promotional purposes unless you have opted in. You can manage your communication preferences in your account settings.

Third-party processors and data sharing

We at lambe share your data with third parties only when necessary to provide our service or comply with law. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your name, phone number, and transaction amount to process deposits and withdrawals. These processors are bound by their own privacy policies and data protection agreements.

Our identity verification partner receives your name, ID number, and ID photograph to verify your eligibility. This partner is contractually obligated to delete your data after verification is complete (typically within 24 hours). We do not retain a copy of your ID photograph on our servers; we store only the verification result (approved or denied).

We may share your data with law enforcement or regulatory authorities if required by court order, subpoena, or applicable law. We will notify you of such requests unless legally prohibited from doing so. Our servers may sit outside your jurisdiction; by using lambe, you consent to your data being processed and stored in multiple countries.

We at lambe treat your data as a trust. Encryption, access controls, and strict retention policies are how we honor that trust.

Your rights on lambe

You have the right to access, correct, or delete your personal data on lambe. You can request a copy of all data we hold about you by contacting our support team. We will provide this data in a machine-readable format within 30 days. You can request correction of inaccurate data (for example, if your phone number is wrong) through your account settings or by contacting support.

You have the right to request deletion of your data. If you request deletion, we will close your account and delete all personal information except as required by law. Financial records (transaction history, KYC verification) are retained for seven years for regulatory compliance; we cannot delete these without violating anti-money-laundering statutes. However, we will anonymize your name and contact details in these records.

You have the right to object to our processing of your data for marketing or analytics purposes. You can opt out of promotional emails and SMS through your account settings. You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

Cookies and tracking on lambe

We at lambe use cookies to maintain your login session, remember your preferences, and analyze how you use our platform. Session cookies expire when you close your browser. Persistent cookies remain on your device for up to one year and allow us to recognize you on your next visit. We use analytics cookies to track page views, button clicks, and feature usage — this data helps us improve the lambe app and website.

We do not use cookies for third-party advertising or behavioral tracking. You can disable cookies in your browser settings, but this may limit your ability to use lambe. We do not track you across other websites or apps.

• 1
  Request your dataStep 1

  Contact our support team via in-app chat or email. Request a copy of all personal data we hold about you.

• 2
  Receive your data exportStep 2

  We provide your data in a machine-readable format (CSV or JSON) within 30 days of your request.

• 3
  Request correction or deletionStep 3

  You can request correction of inaccurate data or deletion of your account through your account settings or support.

• 4
  Lodge a complaintStep 4

  If you believe we have violated your privacy rights, you can lodge a complaint with your local data protection authority.

Data retention on lambe

We at lambe retain your KYC data (name, ID number, ID photograph verification result) for the lifetime of your account plus seven years after closure. This retention period is mandated by anti-money-laundering regulations. Your transaction history (deposits, withdrawals, bets, payouts) is retained for five years after the transaction date. Your support tickets and communications are retained for three years. Your IP address and device information are retained for one year.

If you request account deletion on lambe, we will close your account and delete all personal information except financial records, which we retain for seven years as required by law. We will anonymize your name and contact details in these records so they cannot be linked back to you.

Security on lambe

We at lambe encrypt all personal data using industry-standard AES-256 encryption. Your password is hashed using bcrypt and never stored in plain text. Your payment information is tokenized — we never store your full credit card number or bank account details. All data transmission between your device and our servers uses HTTPS encryption.

Our lambe infrastructure is protected by firewalls, intrusion detection systems, and regular security audits. We conduct annual third-party penetration testing to identify and remediate vulnerabilities. We maintain strict access controls: only authorized personnel can access personal data, and all access is logged and monitored.

Despite our security measures, no system is completely immune to breach. If we discover unauthorized access to your lambe account or personal data, we will notify you immediately and provide guidance on securing your account. We maintain cyber insurance to cover potential data breach costs.

Contact us about privacy

If you have questions about our privacy practices on lambe, contact our data protection team via in-app support chat (available 9 AM–11 PM Jakarta time, seven days a week) or email the address provided in your account settings. We will respond to all privacy inquiries within 5 business days.

If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and have privacy concerns, you can also contact your local data protection authority. We at lambe are committed to complying with all applicable data protection laws and will cooperate fully with regulatory investigations.

We may update this privacy policy at any time. Material changes will be announced in-app and via email. Your continued use of lambe after such notice constitutes acceptance of the updated policy. This policy, combined with our terms and conditionsforms the complete agreement between you and lambe regarding your personal data.