lambe Terms of Use

We at lambe operate a sportsbook and live-dealer gaming platform available to users in jurisdictions where our services are legally permitted. These terms set out the conditions under which you access our platform, create an account, deposit funds, place bets on Liga 1, Piala AFF, Champions League, MotoGP, badminton, and other markets, and participate in our live blackjack, roulette, baccarat, and Dragon Tiger tables.

Our lambe platform processes deposits and withdrawals through eight Indonesian payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. We enforce strict account verification (KYC) before any financial transaction. By creating an account on lambe, you agree to these terms, our privacy policy, and our commitment to fair play and responsible account management.

This document outlines your rights and obligations when using lambe, how we handle disputes, and the legal framework governing your use of our services.

Account creation and eligibility on lambe

When you register on lambe, you provide your email, phone number, and a password. We require you to be of legal age according to the laws applicable to your jurisdiction. We do not verify age at registration; however, during our Know Your Customer (KYC) process — which occurs before your first deposit — we collect your national ID number and cross-reference it against government records to confirm eligibility. If our verification system flags your account as ineligible, we will notify you and suspend your account pending manual review by our compliance team.

You are responsible for ensuring that your access to lambe complies with the laws of your own jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited by local statute. If you access lambe from a jurisdiction where our services are not legally available, you do so at your own risk, and we reserve the right to suspend or close your account without refund.

Your lambe account is personal and non-transferable. You may not share your login credentials, create multiple accounts, or allow others to use your account. If we detect account-sharing or multi-accounting, we will close all related accounts and forfeit any balance.

Deposits, withdrawals, and settlement on lambe

Deposits on lambe process through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. Minimum deposit is our welcome offer; maximum per transaction is our welcome offer. Digital wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically settle within 30 seconds. Bank transfers may take subject to verification depending on the bank's processing window. We do not charge deposit fees; however, your bank or payment provider may impose their own charges.

Withdrawals from lambe return to the same payment method you used for deposit. If you deposited via online payment, your withdrawal goes to your e-wallet wallet. Withdrawal minimums are our welcome offer; maximum per day is our welcome offer. Settlement times mirror deposit times: digital wallets within 30 seconds, bank transfers within subject to verification. We do not charge withdrawal fees. However, if your withdrawal triggers our anti-money-laundering (AML) screening — for example, if the amount is unusually large relative to your deposit history — we may place a temporary hold (typically 24 hours) while our compliance team reviews the transaction.

Your lambe account balance is unified across all products: sportsbook, live dealer, and slots. Winnings from Liga 1 bets, blackjack tables, or Buffalo King slots all credit to the same balance. You can withdraw your total balance at any time, subject to verification holds and AML screening.

Bonus terms and conditions on lambe

We occasionally offer promotional bonuses to new or existing players on lambe. Any bonus offer is subject to specific terms: wagering requirements (e.g., "wager the bonus 5 times before withdrawal"), game restrictions (e.g., "bonus applies only to sportsbook, not live dealer"), and expiration windows (e.g., "bonus expires 30 days after credit"). We publish these terms in-app at the time of offer. By accepting a bonus on lambe, you agree to its specific conditions.

Bonuses are non-transferable and cannot be withdrawn as cash. If you meet the wagering requirement, the bonus converts to real balance that you can withdraw. If you do not meet the requirement before expiration, the bonus forfeits. We reserve the right to cancel or modify bonus offers at any time, with notice to affected players.

Our lambe terms exist to protect both you and us. Transparency about deposits, withdrawals, bonuses, and account closure is how we build trust.

Fair play and game integrity on lambe

All games on our lambe platform — sportsbook odds, live dealer tables, and slots — are operated fairly and transparently. Our sportsbook odds are set by professional traders and reflect real market conditions. Live dealer games (blackjack, roulette, baccarat, Dragon Tiger) are broadcast live from our studios with multi-camera angles so you see every action in real time. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, Buffalo King) use certified random number generators (RNG) audited annually by independent third parties.

We do not manipulate odds, rig live dealer outcomes, or alter slot RNG results. If you suspect unfair play, you can file a dispute through our support portal. We will investigate and provide a detailed response within 5 business days. If we find evidence of system error or unfair play on our side, we will correct the outcome and credit your account accordingly.

Dispute resolution on lambe

If you have a complaint about your lambe account, a specific bet, or our service, contact our support team via the in-app chat or email. We aim to respond within 4 hours during business hours (9 AM–11 PM Jakarta time, seven days a week). For complex disputes — for example, a claim that a live dealer game was unfair, or a withdrawal that failed to settle — we will escalate to our compliance manager, who will investigate and provide a written decision within 5 business days.

If you remain unsatisfied after our internal review, you may escalate to our external dispute resolution partner (details provided in your dispute decision letter). This partner is independent and will review the case impartially. Their decision is binding on both you and lambe.

• 1
  File a dispute on lambeStep 1

  Contact our support team via in-app chat or email with details of your complaint. Include transaction IDs, dates, and amounts if applicable.

• 2
  Receive initial responseStep 2

  Our support team responds within 4 hours with a preliminary assessment or request for additional information.

• 3
  Escalation to compliance (if needed)Step 3

  Complex disputes are escalated to our compliance manager for investigation. Written decision within 5 business days.

• 4
  External dispute resolution (if unsatisfied)Step 4

  If you disagree with our decision, escalate to our independent external partner. Their decision is binding.

Account closure and suspension on lambe

You can close your lambe account at any time by contacting our support team. We will process your closure within 24 hours. If you have an outstanding balance, we will pay it out to your registered payment method. If you have an outstanding debt (e.g., a chargeback or failed deposit reversal), we will deduct it from your balance before payout.

We reserve the right to suspend or close your lambe account if: (1) you violate these terms, (2) you engage in fraud or money laundering, (3) you use your account for prohibited purposes (e.g., match-fixing, collusion with other players), or (4) we are required to do so by law. If we close your account due to violation, we may forfeit your balance. We will notify you of the reason for closure and provide an opportunity to appeal within 30 days.

Limitation of liability on lambe

We at lambe provide our platform "as is" without warranty of uninterrupted service or error-free operation. We are not liable for: (1) losses resulting from your own negligence or misuse of your account, (2) third-party payment provider failures (e.g., if DANA or e-wallet experiences an outage), (3) internet connectivity issues on your end, or (4) force majeure events (natural disasters, war, government action) beyond our control.

Our maximum liability to you for any single claim is limited to the amount you have deposited into your lambe account in the preceding 12 months. This limitation applies to all claims, whether arising from contract, tort, or statute.

Governing law and jurisdiction

These terms are governed by the laws applicable to the jurisdiction in which lambe operates. Any dispute arising from these terms or your use of lambe shall be resolved through our internal dispute resolution process first, then through external arbitration if necessary. You agree to submit to the jurisdiction of arbitration as specified in our dispute resolution clause.

We do not offer our services in jurisdictions where online wagering is prohibited. If you access lambe from such a jurisdiction, you do so in violation of local law, and we accept no liability for consequences arising from your access.

Changes to these terms

We may update these terms at any time. Material changes will be announced in-app and via email to your registered address. Your continued use of lambe after such notice constitutes acceptance of the updated terms. If you do not agree with changes, you may close your account before the effective date of the update.

Contact and support

For questions about these terms, contact our support team via the in-app chat (available 9 AM–11 PM Jakarta time, seven days a week) or email our legal team at the address provided in your account settings. We will respond to all inquiries within 4 business hours during business hours.

Our lambe platform is available only where local law permits. By creating an account, you confirm that you have verified the legality of our services in your jurisdiction and accept full responsibility for your compliance with local law. These terms, combined with our privacy policy and responsible account practices, form the complete agreement between you and lambe regarding your use of our sportsbook, live dealer, and slot gaming services.